The best way to contact us is online via our website. Online e-consultations (SystmConnect) are a quick and convenient way to contact us if you have a clinical concern or other queries that we are able to help with (such as medication or sick note requests).
All GP surgeries now have to offer this service during their core opening hours of 8am to 6.30pm Monday to Friday, but we keep this option open all the time. This means that you can submit a query to us at any time, and we will then review the details you tell us once the practice is open (Mon to Fri 8am to 6.30pm).
You can also contact our reception team via phone or in-person, if you prefer. They will take some initial details from you to share with one of the doctors in the practice, who will then advise appropriate action.
One of the doctors will review your e-consultation the same day or the next morning (if submitted after 4pm), Monday to Friday. If submitted over the weekend, we will review your e-consultation by the following Monday.
We will then respond to your clinical request in one of the following ways:-
Offer you an urgent appointment with a clinician (you will be offered a same day or next day appointment)
Offer you a routine appointment with a clinician
Direct you to another service that can help with the concern, such as a local pharmacy who are able to assess and treat many minor conditions
Send you appropriate information about a condition and how to manage it
Organise tests without having to come in first, where appropriate.
Complete a request for medication or a clinical document or referral
If you have any questions about using our online e-consultation service, our reception team will be able to help you.